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service-omni

forcedotcom/sf-skills

Configure Salesforce Omni-Channel work routing: queues, presence statuses, agent capacity, Case and VoiceCall routing flows, skills-based and attribute routing, agent work sharing, classic Omni Supervisor surface setup, and read-only Omni Command Center readiness analysis.

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Install

/plugin install service-omni@salesforce

Run it inside Claude Code after adding the marketplace with /plugin marketplace add forcedotcom/sf-skills.

Contents

Discovered from source

Skills 24

Sponsors

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Details

Marketplace
forcedotcom/sf-skills
Source
plugins/builder/service-omni
Category
community
Keywords
omni routing, queue routing, presence status, agent capacity, skills-based routing, omni supervisor, attribute routing, agent work sharing, route Cases, route VoiceCall

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