Process Mapping

This gives you structured frameworks for mapping business processes, whether you're documenting what currently exists or designing something better. It covers current state mapping, future state design, value stream analysis, and swimlane diagrams with concrete timing estimates for each approach. The best practices are solid: always map current state first, include the people actually doing the work, and document reality instead of theory. Really useful for onboarding, finding bottlenecks, or planning automation. The reference guides cover documentation standards and improvement metrics, so you're not just drawing boxes but actually measuring impact.