This is an AI customer service agent for ecommerce that handles order tracking, product recommendations, refunds, and complaints. The interesting bit is the optional Playwright MCP integration that lets it actually log into your Taobao, JD, or Shopify admin panel and pull real order status instead of just generating plausible-sounding responses. It does intent classification first (order query, refund, complaint, etc.), then either queries your backend or works from mock data, then generates contextual replies with the right tone for angry versus neutral customers. Comes with Chinese-language response templates that feel very Taobao-native ("亲" and all), but the workflow itself is platform agnostic. Based on an n8n template originally built with GPT-4 and Supabase.
npx skills add https://github.com/yangliu2060/smith--skills --skill ecommerce-support