IT Glue

IT Glue MCP Server

A Model Context Protocol (MCP) server that provides Claude with access to IT Glue documentation and asset management.

One-Click Deployment

[!NOTE] Unlike the other Wyre MCP servers, this one talks to the IT Glue API directly and has no private @wyre-ai/* runtime dependency, so the one-click build does not need a GitHub Packages token — the cloud builder's npm ci only pulls public packages. (A read:packages token is only needed to install the published @wyre-ai/itglue-mcp package itself; see Installation.) The DigitalOcean target builds the full Docker image and runs the complete MCP server over HTTP and is the recommended path; this repo does not ship a Workers entrypoint (src/worker.ts), so prefer DigitalOcean or the prebuilt container image (ghcr.io/wyre-ai/itglue-mcp).

Installation

This package is published to the GitHub Packages npm registry, which requires a token even for public packages. Authenticate npm once, then install:

# Authenticate npm to GitHub Packages (token needs the read:packages scope)
export NODE_AUTH_TOKEN=$(gh auth token)   # or a PAT with read:packages

npm install @wyre-ai/itglue-mcp

The repo's .npmrc already points the @wyre-ai scope at GitHub Packages and reads the token from NODE_AUTH_TOKEN, so no further config is needed. The same applies to npx @wyre-ai/itglue-mcp.

Or use the Docker image:

docker pull ghcr.io/wyre-ai/itglue-mcp:latest

Configuration

Copy .env.example and set the variables below. Leave CONDUIT_S2S_SECRET empty in that file; never commit a real value.

Variable	Description	Required
ITGLUE_API_KEY	Your IT Glue API key (format: ITG.xxx). Used by stdio and by HTTP when AUTH_MODE=env.	Yes (stdio and env mode)
ITGLUE_JWT	A user-session JWT used as an optional fallback for document-folder operations on tenants whose API key cannot access the Document Folders resource yet. See JWT fallback for document-folder operations.	No
ITGLUE_REGION	API region: us, eu, or au (default: us)	No
ITGLUE_BASE_URL	Override the IT Glue API base URL (advanced)	No
MCP_TRANSPORT	Transport: stdio (local) or http (remote). Defaults to stdio when run via npx/node, and to http in the Docker image.	No
MCP_HTTP_PORT	Port for HTTP transport (default: 8080)	No
MCP_HTTP_HOST	Bind address when a real CONDUIT_S2S_SECRET is set. Unset keeps 0.0.0.0, the historical container bind. The image and Compose set 0.0.0.0 inside the container.	No
AUTH_MODE	env (read credentials from environment; image default) or gateway (read per-request credentials from HTTP headers; Compose default). Gateway mode never falls back to ITGLUE_*.	No
CONDUIT_S2S_SECRET	Service-to-service secret for HTTP. The process logs an error and exits non-zero when this is empty or a known placeholder (changeme, secret, replace-me, your-s2s-secret, and the other example values). Generate one with openssl rand -hex 32. Compose will not start without it. The value is never logged.	Yes for HTTP
MCP_ALLOW_INSECURE_DEV	Set to exactly 1 only for local development to start HTTP without CONDUIT_S2S_SECRET. The process logs a warning, does not enforce X-Gateway-S2S, and binds 127.0.0.1 only. A non-loopback MCP_HTTP_HOST refuses to start. A known placeholder secret still refuses to start.	No

/health and /healthz stay unauthenticated and do not read credentials. The stdio transport does not use CONDUIT_S2S_SECRET.

When AUTH_MODE=gateway, the MCP Gateway injects credentials per request via HTTP headers instead of environment variables. See HTTP authentication and Remote Deployment.

HTTP authentication

With MCP_TRANSPORT=http and CONDUIT_S2S_SECRET set, every /mcp request must include X-Gateway-S2S. The check is verifyS2sHeader in src/s2s-verify.ts: the header value is t=<unix seconds>,v1=<hex>, where the hex is HMAC-SHA256 of the literal string t=<unix seconds> keyed with CONDUIT_S2S_SECRET (64 lowercase hex characters). The timestamp must be within 300 seconds of the server clock. A missing or invalid header is HTTP 401, before vendor credentials are read.

TS=$(date +%s)
SIG=$(printf 't=%s' "$TS" | openssl dgst -sha256 -hmac "$CONDUIT_S2S_SECRET" -hex | awk '{print $NF}')
curl -sS http://127.0.0.1:8080/mcp \
  -H 'Content-Type: application/json' \
  -H 'Accept: application/json, text/event-stream' \
  -H "X-Gateway-S2S: t=${TS},v1=${SIG}" \
  -H "X-ITGlue-API-Key: $ITGLUE_API_KEY" \
  -H "X-ITGlue-Region: us" \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'

In AUTH_MODE=gateway, /mcp also requires X-ITGlue-API-Key (or X-API-Key) or X-ITGlue-JWT. Those headers are the only credential source for that request. AUTH_MODE=env still requires the signed X-Gateway-S2S header, then uses ITGLUE_API_KEY and ITGLUE_JWT from the environment.

JWT fallback for document-folder operations

A JWT is optional — it is only needed if your tenant's API key can't access Document Folders yet. Every folder-related path tries your API key first:

• search_documents — defaults to a folder-inclusive listing (filter[document_folder_id]=null returns all documents, foldered ones included; each result carries its documentFolderId). If the tenant's API rejects that filter, the server retries the [ne] filter form and finally degrades to the legacy root-only listing, saying so in the result. No JWT is involved at any layer.
• list_document_folders — IT Glue's public (API-key) API now documents a Document Folders resource, which is rolling out across tenants through 2026. The server tries the API key first (on the organization-relationship path, then the top-level /document_folders path) and only falls back to a JWT if the key is rejected.
• create_document — the name-based folder picker uses the same API-key-first enumeration, then a configured JWT; if neither can list folders, it prompts for a folder URL / sibling-document URL / numeric folder ID as the last resort.

If you do need the JWT fallback, provide it in whichever way matches your deployment:

Mode	How to supply the JWT
Local / env (AUTH_MODE=env)	Set the ITGLUE_JWT environment variable.
Remote gateway (AUTH_MODE=gateway)	Send the X-ITGlue-JWT request header.
Interactive clients (Claude Desktop/Code)	Leave it unset — the server prompts you to paste a JWT on first use and caches it for the session.

Headless deployments (Docker, cloud): there is no one to answer the interactive prompt, so if your tenant's API key cannot enumerate folders you must set ITGLUE_JWT (env mode) or send X-ITGlue-JWT (gateway mode) for folder enumeration to work.

Retrieving a JWT from your browser:

1. Sign in to IT Glue in your browser.
2. Open DevTools → Network tab.
3. Click any request to itg-api-*.itglue.com.
4. Copy the value of the Authorization: Bearer <token> request header — the <token> part is your JWT.

Expiry: IT Glue JWTs are short-lived (~2 hours). A JWT placed in ITGLUE_JWT on a long-running container will go stale and the JWT fallback will start failing until it is refreshed. Interactive clients are simply re-prompted on expiry. API-key operations are unaffected.

Available Tools

Organizations

• search_organizations - Search for organizations with optional filtering by name, type, status, or PSA ID
• get_organization - Get a specific organization by ID

Configurations (Devices/Assets)

• search_configurations - Search for configurations with filtering by organization, name, type, status, serial number, RMM ID, or PSA ID
• get_configuration - Get a specific configuration by ID
• archive_configuration - Archive a configuration (soft delete — hides it from normal views but keeps it recoverable). Reversible with unarchive_configuration. Configurations synced from a PSA/RMM integration (psaIntegration: enabled / syncActive: true) may be restored or updated by the next sync, so tidy up the source system (Autotask / Datto RMM) first
• unarchive_configuration - Restore a previously archived configuration so it appears in normal views again

Locations (Addresses/Sites)

• search_locations - Search an organization's locations (built-in address/site records), filtering by organization, name, city, region, or country. Results include the address fields and phone number.
• get_location - Get a specific location by ID, including its full address and phone number
• create_location - Create a new location for an organization (requires name, typically country_id)
• update_location - Update an existing location; only the fields you supply are changed

Passwords

• search_passwords - Search for password entries (metadata only, no actual passwords in results)
• get_password - Get a specific password entry including the actual password value

Documents

• search_documents - Search for documents with filtering by organization, name, or folder. Defaults to a folder-inclusive listing (each result carries its documentFolderId), degrading gracefully to a root-only listing on tenants whose API rejects the folder filter
• get_document - Get a specific document by ID, including its sectioned body. Renders as an interactive card in MCP Apps hosts — see Interactive Document Card
• list_document_folders - List an organization's document folders (names and IDs). Works with an API key on tenants where IT Glue exposes the Document Folders resource; falls back to a JWT otherwise — see JWT fallback for document-folder operations
• create_document - Create a document in an organization, optionally with body content. Prompts for a folder if none is given; pass skip_folder_prompt=true to create at the organization root
• update_document - Rename a document. Only the name you supply is changed. Folder moves are not supported: IT Glue's Documents API marks document_folder_id as not permitted on PUT/PATCH
• list_document_sections - List a document's sections in order, before editing
• create_document_section - Add a heading or text section. Call publish_document after editing
• update_document_section - Replace a section's content. Call publish_document after editing
• delete_document_section - ⚠ Permanently delete one section (irreversible). Call publish_document after editing
• publish_document - Publish section changes so they become visible
• archive_document - Soft-delete a document (hidden from normal views, recoverable with unarchive_document)
• unarchive_document - Restore a previously archived document
• delete_document - ⚠ Permanently delete a document and all its sections (irreversible — prefer archive_document if it may be needed again)

Attachments

• create_attachment - Attach a file to a checklist, checklist template, configuration, contact, document, domain, flexible asset, location, password, SSL certificate or ticket. Base64 in. Also the only supported route to a picture in a document body — see Images in documents
• list_attachments - List a record's attachments, with their download URLs

Flexible Assets

• search_flexible_assets - Search for flexible assets (requires flexible_asset_type_id)

User Metrics

• search_user_metrics - Search user activity metrics: per-user, per-organization, per-resource-type counts of created / viewed / edited / deleted actions, bucketed by date. Filter by user_id, organization_id, resource_type, and a start_date / end_date range; sort by id, created, viewed, edited, deleted, or date (prefix - for descending).

  This is the raw data behind IT Glue's user reputation scores, so it answers "who is actually maintaining documentation" — per tech, per client, per resource type.

  Date-range rules (verified live against api.itglue.com, 2026-08-06):

  • The range may span at most 7 days end-to-start — so 2026-08-01,2026-08-08 is accepted (8 calendar days) and 2026-08-01,2026-08-09 returns 422. The API compares the difference, not the inclusive day count; reading "longer than a week" as 7 inclusive days is off by one in the direction that rejects valid queries.
  • end_date requires start_date. IT Glue rejects a filter beginning with a wildcard (*,2026-08-07 → 422), so an end alone is a guaranteed error rather than a narrower query. An open end (2026-08-01,*) is fine.
  • Both violations return the same 422 title — "date range filter cannot be longer than a week, and cannot start with a wildcard" — so the API cannot tell you which one you hit. The tool checks both itself and says which, without spending the call.
  • Omit both dates to let IT Glue apply its own default window.

  Gotcha — unknown filter keys are silently ignored. filter[not-a-real-key]=x returns HTTP 200 with the full unfiltered result set, not an error (verified live). A typo'd or misremembered filter name therefore looks like a successful, correctly-scoped query while actually returning everything. Cross-check row counts against a deliberately impossible value (filter[resource-type]=ZZZNoSuchType correctly returns 0 rows) if a result looks too broad.

Utility

• itglue_health_check - Verify connectivity to IT Glue API

Interactive Document Card (MCP Apps)

get_document renders as an interactive card in MCP Apps hosts (Claude Desktop/web) showing the document's name, organization, folder, key dates, and a plain-text preview of its sections; plain-JSON behavior is unchanged in other hosts. The card is read-only — neutral by default, brandable via window.__BRAND__ injection or MCP_BRAND_* env vars (MCP_BRAND_NAME, MCP_BRAND_LOGO_URL, MCP_BRAND_PRIMARY_COLOR, MCP_BRAND_ACCENT_COLOR, MCP_BRAND_BG, MCP_BRAND_TEXT) — no rebuild needed.

Images in documents

Getting a picture into a document body is attachment-shaped, not image-shaped. Verified live against api.itglue.com, 2026-08-31:

What you try	What happens
Inline <svg> in section HTML	Silently stripped. The section saves, returns 200, and the diagram is simply gone from the stored content
<img src="data:image/png;base64,…">	Rejected with a 500, not a validation error
POST /documents/{id}/relationships/document_images	404
Upload an attachment, then <img src="https://…/attachments/{id}">	Works, and renders inline

A caveat on that 404, because it is easy to over-read. Document images are a real resource — the IT Glue web editor creates them, storing a relative path like /{org_id}/docs/{doc_id}/images/{image_id} in the section HTML which the renderer swaps for a signed S3 URL on read. What could not be found is a route on the documented public API to create one; the editor appears to use an internal endpoint. So the right reading is "no public-API image upload route found", not "document images do not exist".

Hence create_attachment: upload the file, then reference the downloadUrl it returns. The inline-SVG case is the one worth knowing about, because it looks like a successful write.

create_attachment(resource_type="documents", resource_id, file_name, content)
→ reference the returned downloadUrl from an <img src> in update_document_section
→ publish_document

Note the sanitiser also drops some inline style properties (max-width among them), so size the image to the width you want rather than relying on CSS.

Pass raw base64. If a data:...;base64, prefix is left on the front the tool strips it rather than passing it through: IT Glue stores whatever it is given, so a prefixed payload uploads "successfully" and produces a corrupt file that only surfaces when somebody opens it.

Usage with Claude Code

Add to your .mcp.json:

{
  "mcpServers": {
    "itglue": {
      "command": "npx",
      "args": ["@wyre-ai/itglue-mcp"],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}",
        "ITGLUE_REGION": "us"
      }
    }
  }
}

Or with Docker (local stdio):

{
  "mcpServers": {
    "itglue": {
      "command": "docker",
      "args": [
        "run", "--rm", "-i",
        "-e", "MCP_TRANSPORT=stdio",
        "-e", "ITGLUE_API_KEY",
        "ghcr.io/wyre-ai/itglue-mcp:latest"
      ],
      "env": {
        "ITGLUE_API_KEY": "${ITGLUE_API_KEY}"
      }
    }
  }
}

Note: The Docker image defaults to HTTP transport. The -e MCP_TRANSPORT=stdio above is required to run it as a local stdio server for Claude Desktop/Code. For server deployments, see Remote Deployment below.

Remote Deployment (HTTP Streamable)

For server/cloud deployments, run the server with the HTTP Streamable transport. The Docker image already defaults to MCP_TRANSPORT=http on port 8080 and listens on 0.0.0.0 inside the container. Startup refuses to run until CONDUIT_S2S_SECRET is a real secret. Publish the port on loopback unless a proxy sits in front. Two endpoints:

• POST /mcp — MCP Streamable HTTP endpoint (stateless: a fresh server is created per request). Requires a valid X-Gateway-S2S header. See HTTP authentication.
• GET /health and GET /healthz — unauthenticated health checks that do not read credentials

Env mode (single tenant)

Credentials come from environment variables after S2S auth succeeds. Use this when one API key serves the deployment. The image defaults to AUTH_MODE=env.

docker run -d \
  --name itglue-mcp \
  -p 127.0.0.1:8080:8080 \
  -e CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" \
  -e ITGLUE_API_KEY="ITG.xxxxxxxx" \
  -e ITGLUE_REGION="us" \
  --restart unless-stopped \
  ghcr.io/wyre-ai/itglue-mcp:latest

# Verify
curl http://127.0.0.1:8080/health
# {"status":"ok","transport":"http","authMode":"env",...}

Clients connect to http://127.0.0.1:8080/mcp using the MCP Streamable HTTP transport and must send X-Gateway-S2S.

Gateway mode (multi-tenant / hosted)

When deployed behind an MCP Gateway (e.g. mcp.wyre.ai), set AUTH_MODE=gateway. Credentials are then injected per request via HTTP headers rather than environment variables. A request missing both credential headers gets 401 and does not fall back to ITGLUE_API_KEY or ITGLUE_JWT in the process environment. Compose is this mode: it does not set those variables and does not use env_file, so a project .env cannot inject static vendor credentials. Compose still requires CONDUIT_S2S_SECRET.

docker run -d \
  --name itglue-mcp \
  -p 127.0.0.1:8080:8080 \
  -e CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" \
  -e AUTH_MODE=gateway \
  --restart unless-stopped \
  ghcr.io/wyre-ai/itglue-mcp:latest

CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" docker compose up

The gateway supplies credentials and the X-Gateway-S2S proof on each request:

Header	Description	Required
X-Gateway-S2S	t=<unix seconds>,v1=<hex hmac-sha256> signed with CONDUIT_S2S_SECRET. See HTTP authentication.	Yes
X-ITGlue-API-Key (or X-API-Key)	IT Glue API key	One of API-Key or JWT
X-ITGlue-JWT	JWT for elevated-scope operations	One of API-Key or JWT
X-ITGlue-Region	API region: us, eu, or au (default: us)	No
X-ITGlue-Base-URL	Override the IT Glue API base URL	No

Requests missing both X-ITGlue-API-Key and X-ITGlue-JWT receive a 401. The /health endpoint reports "authMode":"gateway" in this mode and does not read those headers.

Running without Docker

The same transport works from an installed/built copy by setting MCP_TRANSPORT=http. It refuses to start until CONDUIT_S2S_SECRET is set:

CONDUIT_S2S_SECRET="$CONDUIT_S2S_SECRET" \
  MCP_TRANSPORT=http MCP_HTTP_PORT=8080 ITGLUE_API_KEY="ITG.xxxxxxxx" \
  npx @wyre-ai/itglue-mcp

Local HTTP without a secret is development-only. It binds 127.0.0.1 and logs a warning. A non-loopback MCP_HTTP_HOST (including 0.0.0.0) makes startup exit:

MCP_TRANSPORT=http MCP_HTTP_HOST=127.0.0.1 MCP_ALLOW_INSECURE_DEV=1 \
  npx @wyre-ai/itglue-mcp

Example Queries

Once configured, you can ask Claude:

• "Search for organizations containing 'Acme' in IT Glue"
• "Get the configuration details for device ID 12345"
• "Find all passwords for organization ID 100"
• "Search for flexible assets of type 54321"

Security Notes

• Password search results do not include actual password values for security
• Use get_password with explicit ID to retrieve password values
• Store your API key securely using environment variables or a secrets manager
• The API key should have appropriate read permissions in IT Glue

License

Apache-2.0

Contributing

See CONTRIBUTING.md for guidelines.