Difficult Workplace Conversations

A three-phase framework for handling workplace conversations you'd rather avoid. Walks you through prep (clarifying the issue, checking your emotions, considering their perspective), delivery (the SBI model: situation, behavior, impact), and followup (documenting agreements, checking progress). Includes opening scripts for common scenarios like missed deadlines, peer conflicts, and salary discussions. The anti-patterns section is honest about what doesn't work, like scripting every word or starting with "you always." Best used when you're about to have a hard conversation and need to organize your thoughts so you don't make it worse.