Health Score Monitor

If you're building customer health scores from scratch or fixing one that generates too much noise, this walks you through the full framework: dimension weights, metric selection, scoring rules, and alert thresholds. It's based on Gainsight and Totango patterns and includes detailed scoring matrices for product, support, financial, and relationship health. The examples are thorough, maybe even dense, but that's the point. You get specific guidance on things like when to weight product usage higher versus relationship metrics, and how to set alert levels that don't create CSM fatigue. Good for customer success ops people who need structure, not just theory.

Install to Claude Code

npx -y skills add guia-matthieu/clawfu-skills --skill health-score-monitor --agent claude-code