Customer Billing Ops

This handles the messy human side of subscription billing: duplicate charges, failed renewals, refund requests, customers who can't cancel. It walks you through identifying the customer across Stripe and support channels, classifying the issue (accidental duplicate versus legitimate multi-seat purchase), then taking the safest reversible action before you refund anything. The workflow is opinionated about checking for self-serve fixes first and explicitly separating customer remediation from product gaps. If you're doing billing support and need to answer "who is this, what broke, what's the safest fix, and what do I tell them," this gives you a structured playbook instead of winging it every time.

Install to Claude Code

npx -y skills add affaan-m/ecc --skill customer-billing-ops --agent claude-code