Returns Reverse Logistics

This codifies 15+ years of returns operations expertise into actionable frameworks for RMA decisions, product grading, disposition routing, and fraud detection. Use it when you're building returns workflows and need to know whether that laptop should go back to stock, get refurbished, or trigger a fraud flag. The grading system (A through D with specific inspection times and recovery percentages) and disposition economics are especially concrete. One thing that stands out is how much judgment lives in the gray areas: "reasonable inspection" disputes, loyalty tier overrides, when to waive restocking fees without killing your margin. If you're handling reverse logistics at any scale, this gives you the mental models that prevent returns from becoming a margin bonfire.

Install to Claude Code

npx -y skills add affaan-m/ecc --skill returns-reverse-logistics --agent claude-code