This builds a complete customer journey map from awareness through advocacy, breaking down each stage with touchpoints, emotions, pain points, and opportunities. You feed it interview transcripts, support tickets, or analytics data, and it structures everything into a staged analysis with actionable improvement recommendations. The prompt is thorough about identifying critical moments like the aha moment and churn triggers, and it pushes you to think about specific personas with jobs to be done rather than generic users. It outputs a markdown table you can immediately share or use as the foundation for a visual map in Miro. Solid for product teams who need to turn messy qualitative data into a structured experience audit.
npx skills add https://github.com/phuryn/pm-skills --skill customer-journey-map