Experience Map

Maps the full user journey across every touchpoint in your product ecosystem, from awareness through advocacy or churn. You get a structured view with phases on the horizontal axis and vertical layers for actions, touchpoints, channels, emotions, pain points, and opportunities. The real value is in visualizing how different channels connect and where handoffs happen between human and automated systems. Best for omnichannel products or when you need cross-team alignment on the current state before planning improvements. Works well when you actually validate with research instead of assumptions, though like most mapping exercises it's only as good as the data you feed it.

Install to Claude Code

npx -y skills add owl-listener/designer-skills --skill experience-map --agent claude-code