Customer Service

This is a comprehensive customer service framework built for Xiaohongshu's Chinese market, covering everything from pre-sale inquiries to post-purchase follow-ups. It gives you specific response templates for common scenarios like shipping delays, product complaints, and refund requests, all structured around quick response times and empathy-first language. The guide includes decision trees for problem classification, suggested compensation strategies, and even customer database schemas for personalization. What stands out is the emphasis on exceeding expectations rather than just solving problems, like offering double compensation for complaints or proactive check-ins at 3, 7, and 30 days post-purchase. It's unusually detailed with actual Chinese phrases and cultural context baked in.

Install to Claude Code

npx -y skills add vivy-yi/xiaohongshu-skills --skill customer-service --agent claude-code