Summary
Connects Claude to Freshdesk's API v2 for helpdesk operations. You get five tools: list and search tickets by status or priority, pull full ticket details including conversations and attachments, and manage contacts with their associated ticket history. Runs through Pipeworx's gateway as a streamable HTTP transport, so you can either use it standalone or as part of their broader 250+ data source offering. The ask_pipeworx wrapper lets you skip manual tool calls and just ask questions in plain English. Useful when you need Claude to triage support queues, pull customer context during conversations, or surface ticket patterns without leaving your editor.
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one prompt install →mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 1476+ live data sources.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets | List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
freshdesk_get_ticket | Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
freshdesk_search_tickets | Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
freshdesk_list_contacts | List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
freshdesk_get_contact | Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Quick Start
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
What this endpoint actually serves
tools/list at https://gateway.pipeworx.io/freshdesk/mcp returns the tools in the table
above plus the shared Pipeworx meta-tools — ask_pipeworx,
discover_tools, search_within, remember/recall and the rest of the
gateway-wide set. So the tool count you see is larger than this table: a
single-pack endpoint currently lists roughly 30 shared tools alongside the
pack's own. The connection's initialize response states its exact scope, and
is the authoritative answer for a given day.
This is deliberate, not multiplexing by accident. The meta-tools are what let a
scoped connection answer a question this pack does not cover — via
ask_pipeworx, which routes across the whole catalog — without you adding a
second MCP server. There is currently no way to mount a pack endpoint without
them; if the extra schemas cost you more context than the routing is worth,
connect to the full gateway once rather than to several pack endpoints.
Or connect to the full Pipeworx gateway to get every pack's tools listed directly, instead of just this one's:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}
Both URLs reach the same gateway and the same 1476+ data sources. The
only difference is which pack's tools are listed directly; ask_pipeworx
reaches all of them from either one.
Using with ask_pipeworx
Instead of calling tools directly, you can ask questions in plain English — this works on the pack endpoint above as well as on the full gateway:
ask_pipeworx({ question: "your question about Freshdesk data" })
The gateway picks the right tool and fills the arguments automatically.
More
License
MIT
Featured
Plug Mailtrap into your AI workflow and let it handle the email.
Connect Mailtrap MCP →Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →Make coding agent sessions - Searchable, Shareable, Vendor-neutral & Scored.
Try For Free →Your agent targets a perfect 10 Code Health score. Deterministic. Every commit.
Try For Free →Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →belt cli automatically finds the best tools and skills for your agent. image, video, music, tts...
one prompt install →
