Customer Research

This handles the messy reality of customer support research by searching across your actual connected tools (docs, CRM, Slack, email, support tickets) and synthesizing what it finds with clear source attribution and confidence scoring. It's designed for when a customer asks something you need to look up, or when you're investigating whether a bug has been reported before. The workflow is thorough, maybe even aggressive: it won't stop at the first result, it cross-references across source tiers, and it explicitly flags gaps and contradictions. One honest take: the confidence scoring and "what we don't know" sections are the most useful parts, because they keep you from confidently telling a customer something that's based on a single Slack message from six months ago.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill customer-research --agent claude-code