Escalation

This one helps Claude figure out when to escalate a support issue versus handle it directly, then structures proper escalation briefs that give the next team what they need. It's got clear decision trees for when to keep working versus when to hand off, plus templates for documenting context so nothing gets lost in translation. Honestly pretty useful if you're building any kind of support workflow into your agent, since escalation logic is one of those things everyone implements slightly differently and usually half-broken. The skill comes from Anthropic's knowledge work plugins collection, which passed the major security audits and has decent adoption at 165 installs.