Customer Success And Retention

This is the full customer success playbook in one skill. It covers onboarding flows, health score models, churn prediction, cancel flow optimization, and dunning sequences. You get concrete frameworks for tracking leading indicators, mapping save offers to cancellation reasons, and designing proactive interventions before customers ghost. The health scoring rubric alone (usage, feature depth, engagement across 100 points) is worth having on hand. Most useful when you're building retention systems from scratch or diagnosing why customers aren't sticking past day 30. It assumes you have workspace files for brand and content planning, but the core frameworks stand alone.

Install to Claude Code

npx -y skills add manojbajaj95/claude-gtm-plugin --skill customer-success-and-retention --agent claude-code