Returns Reverse Logistics

This packages 15+ years of returns operations expertise into practical decision frameworks for the full reverse logistics cycle. It walks you through RMA eligibility checks, condition grading systems (A through D with specific inspection timings), disposition economics (when to restock vs. liquidate vs. scrap), and fraud pattern detection for serial returners. The knowledge covers the messy edge cases that break simple rule engines: cross-channel returns where online and store prices differ, international duty drawback, restocking fee waiver decisions that quietly kill margin, and the "arm's length sniff test" for apparel. Use it when you need operational judgment, not just policy lookup. The disposition decision trees are especially solid for balancing recovery value against processing costs.

Install to Claude Code

npx -y skills add affaan-m/everything-claude-code --skill returns-reverse-logistics --agent claude-code