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Built for the Claude Code community with Claude Code by mertbuilds.com

Independent project, not affiliated with Anthropic
anthropics avatar

Response Drafting

anthropics/knowledge-work-plugins
197 installs23.4k stars
Summary

This handles customer-facing communications with a clear framework: lead with empathy, be direct, own mistakes, and always include next steps. It's built around matching tone to context (frustrated customer versus excited one, early relationship versus established) and avoiding the classic traps of vague timelines or hiding bad news in corporate speak. The structure it follows is acknowledge, inform, solve, close, which is basic but surprisingly easy to mess up when you're rushing through support tickets. From Anthropic's knowledge work collection, so the prompting is solid. Best for support teams or anyone who writes enough customer emails that they want consistency without sounding like a robot.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill response-drafting --agent claude-code

Installs into .claude/skills of the current project.

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Integrate web data into your AI product. One API to scrape website & brand data.
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belt - the only tool your agent needs
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AI writes the code. CodeRabbit catches the slop.
Try For Free →
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Plug Mailtrap into your AI workflow and let it handle the email.
Connect Mailtrap MCP →
Make your agent a DeFi expert
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Agent, run crypto. Access onchain data & trade routes via 1inch.
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Try For Free →
CodeScene MCP ServerCodeScene MCP Server
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Integrate web data into your AI product. One API to scrape website & brand data.
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belt cli automatically finds the best tools and skills for your agent. image, video, music, tts...
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Files
SKILL.md

Select a file.

Featured
CodeRabbit
CodeRabbit
AI writes the code. CodeRabbit catches the slop.
Try For Free →
MCP-ready Email SendingMCP-ready Email Sending
MCP-ready Email Sending
Plug Mailtrap into your AI workflow and let it handle the email.
Connect Mailtrap MCP →
Make your agent a DeFi expert
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Agent, run crypto. Access onchain data & trade routes via 1inch.
Install now →
Capacitor - Shared memory for your team’s coding agents.
Capacitor - Shared memory for your team’s coding agents.
Make coding agent sessions - Searchable, Shareable, Vendor-neutral & Scored.
Try For Free →
CodeScene MCP ServerCodeScene MCP Server
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Your agent targets a perfect 10 Code Health score. Deterministic. Every commit.
Try For Free →
Give your AI the whole web as clean markdownGive your AI the whole web as clean markdown
Give your AI the whole web as clean markdown
Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →
belt - the only tool your agent needs
belt - the only tool your agent needs
belt cli automatically finds the best tools and skills for your agent. image, video, music, tts...
one prompt install →
inference shell
inference shell
create and run specialised agents in minutes
build now →
Categories
Debugging
First SeenJun 3, 2026
View on GitHub

More from anthropics/knowledge-work-plugins

All 198 skills →
  • Nda Triage175
  • Escalation169
  • Canned Responses168
  • Ux Writing139
  • Design System Management123
  • Change Management119
  • Data Visualization11.3k
  • Documentation8.6k
  • Code Review8.4k
  • Build Dashboard7.6k
  • Memory Management6.7k
  • Task Management6.6k
  • System Design6.5k
  • Knowledge Synthesis5.8k
  • View Pdf5.8k
  • Architecture5.6k
  • Tech Debt5.6k
  • Testing Strategy5.5k
  • Incident Response5.2k
  • Explore Data5.1k
  • Debug5.1k
  • Analyze5k
  • Search Strategy4.9k
  • Deploy Checklist4.8k

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