Paste in a support ticket or email thread and get back a structured triage: category, priority level with justification, reproduction steps, and a draft reply that follows your brand voice. It pulls out the issue type, customer impact, and what's blocking resolution, then formats everything into a clean summary with internal notes about root cause and which teams to loop in. Useful if you're juggling Zendesk or Intercom exports and want consistent classification without thinking through the same decision tree every time. The quality checks are sensible too: no false promises on ETAs, masks PII, and presents multiple likely categories when the signal is ambiguous.
npx skills add https://github.com/composiohq/awesome-codex-skills --skill support-ticket-triage