Eol Message

Most product sunset announcements read like legal disclaimers or terse apologizes that tank customer trust. This gives you a nine-part framework for EOL messages that actually work: company context, clear announcement, customer-benefit rationale, honest impact assessment, transition solution, support measures, timeline, and next steps. It's built around empathy-first communication, meaning you acknowledge the disruption before justifying your decision. Use it when discontinuing products, sunsetting acquisitions, or migrating customers off legacy platforms. The framework is thorough, maybe overly so for simpler deprecations, but if you're shutting down something customers depend on, you need this level of rigor to prevent churn.

Install to Claude Code

npx -y skills add deanpeters/product-manager-skills --skill eol-message --agent claude-code