A solid workflow for turning Gmail into a proper support system without switching platforms. It triages your support inbox, converts emails into trackable tasks, logs everything to Sheets for status tracking, and handles escalations through Chat. The email-to-task workflow is the real win here since most teams struggle with support requests getting lost in email threads. You'll want the full Google Workspace skill stack loaded first. Works best if you already live in Gmail and Sheets rather than dedicated support tools like Zendesk.
npx skills add https://github.com/googleworkspace/cli --skill persona-customer-support