Account Management

If you're managing enterprise accounts and need to structure your approach to renewals, expansions, and QBRs, this gives you the playbook. It walks you through building account plans, mapping stakeholders with a power grid, calculating health scores from usage and sentiment data, and running business reviews that focus on outcomes instead of features. The skill is opinionated about multi-threading (never rely on one champion), proactive cadence over reactive firefighting, and land-and-expand motions. It's built for account managers who treat customer relationships as long-term revenue investments, not one-time sales. Comes with templates for account plans and QBR decks.