Customer Billing Ops

This handles the messy reality of customer billing support: duplicate subscriptions, refund triage, failed renewals, and churn incidents in tools like Stripe. It walks you through identifying the customer cleanly, classifying the issue (accidental duplicate vs. real team purchase vs. product failure), then taking the safest reversible action before you fire off a refund. The workflow is opinionated about using hosted billing portals over custom code and explicitly separating customer remediation from product backlog work. If you're the person who gets pinged when someone says "your checkout charged me twice" or "I can't cancel," this gives you a structured way to investigate, act, and document without exposing PII or making expensive mistakes.

Install to Claude Code

npx -y skills add affaan-m/everything-claude-code --skill customer-billing-ops --agent claude-code