Customer Support Builder

This builds complete customer support infrastructure from knowledge bases to AI chatbots and ticketing systems. It includes a four-stage maturity model that scales from founder-led support to 80% self-service at 10,000+ users, with the core insight that support should grow sub-linearly with your user base. You get article templates, email routing rules, chatbot decision trees with confidence thresholds, and auto-routing logic for tickets based on sentiment and user plan. The practical stuff is all here: ticket schemas, SLA definitions, interactive troubleshooters, and metrics tracking. Use this when you're graduating from answering every support email yourself, or when your current system is drowning under ticket volume and you need to design proper self-service infrastructure.

Install to Claude Code

npx -y skills add daffy0208/ai-dev-standards --skill customer-support-builder --agent claude-code