This one's all about stopping customer churn and building recurring revenue using Alex Hormozi's retention frameworks. It walks you through mapping customer journeys, diagnosing why people cancel, and designing ascension ladders that move customers from entry offers to premium tiers to done-for-you services. The execution is concrete: it gives you tables for churn causes, triggers for upsells, and early warning systems for disengagement. Useful if you're dealing with high cancellation rates or trying to increase lifetime value without just throwing more money at acquisition. The framework is straightforward and the outputs are actionable retention plans with specific touchpoints and upgrade paths.
npx skills add https://github.com/shipshitdev/library --skill retention-engine