Customer Escalation

This packages support issues into structured escalation briefs when normal support channels aren't enough. It pulls context from your support platform, CRM, chat, and project tracker, then generates a formatted brief with impact assessment, reproduction steps, and a specific ask for engineering, product, security, or leadership. The workflow includes solid guidance on when to escalate versus handle in support (multiple customers affected, SLA breaches, confirmed bugs needing code fixes) and which team should own it. The output format is thorough without being bureaucratic. Useful if your team struggles with incomplete or emotional escalations that waste engineering time, or if junior support staff need guardrails on severity assessment.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill customer-escalation --agent claude-code