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Built for the Claude Code community with Claude Code by mertbuilds.com

Independent project, not affiliated with Anthropic
anthropics avatar

Ticket Triage

anthropics/knowledge-work-plugins
2.5k installs23.4k stars
Summary

Turns support tickets into structured triage assessments with priority, routing, and a draft response. It categorizes issues across nine types (bug, how-to, feature request, billing, etc.), assigns P1-P4 priority based on impact and urgency, checks for duplicates in your knowledge base, and recommends which team should handle it. The workflow is thorough without being bureaucratic: it parses what the customer is actually experiencing, flags escalation triggers, and generates both a triage summary and a suggested first response. Good for teams that want consistent ticket handling without needing a separate triage specialist, or when you're trying to get new support agents up to speed on priority frameworks.

Install to Claude Code

npx -y skills add anthropics/knowledge-work-plugins --skill ticket-triage --agent claude-code

Installs into .claude/skills of the current project.

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ego lite browserego lite browser
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Fastest browser for AI agents to run web automation tasks, always free.
Download Free life-time →
Give your AI the whole web as clean markdownGive your AI the whole web as clean markdown
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Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →
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Files
SKILL.md

Select a file.

Featured
CodeRabbit
CodeRabbit
AI writes the code. CodeRabbit catches the slop.
Try For Free →
ego lite browserego lite browser
ego lite browser
Fastest browser for AI agents to run web automation tasks, always free.
Download Free life-time →
Give your AI the whole web as clean markdownGive your AI the whole web as clean markdown
Give your AI the whole web as clean markdown
Integrate web data into your AI product. One API to scrape website & brand data.
Get API Key Now →
belt - the only tool your agent needs
belt - the only tool your agent needs
belt cli automatically finds the best tools and skills for your agent. image, video, music, tts...
one prompt install →
AppSignal
AppSignal
Monitor with ease. Code with confidence.
Start Free Trial →
Agent, connect blockchain
Agent, connect blockchain
Connect your Claude agent to live crypto prices and trading routes via 1inch
Get the MCP →
inference shell
inference shell
create and run specialised agents in minutes
build now →
CodeHealth MCP ServerCodeHealth MCP Server
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Protect your code quality, stop the AI slop.
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Categories
Git & Pull RequestsProductivity & Planning
First SeenApr 16, 2026
View on GitHub

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